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Frequently Asked Questions

Our products are shipped straight out of Dallas, Texas right here in the USA! 🇺🇸

We ship to almost every country! Chances are, if you have seen our advertisements, we ship to you! If you'd like to make sure, send us a message first just to confirm!

It is just a one time fee of purchasing a bracelet to track your animal! There are no additional fees!

A small GPS tracker is placed on the back of the turtles shell. It is completely harmless and the turtles don't know it's there!

Yes! You get a different animal to track with each bracelet you purchase! If you get multiple by mistake, simply reach out to our team and we can fix that.

YES! We are of course legitimate! There are many websites that falsely claim to be able to help save wildlife if you purchase from them, so be cautious from where you purchase from. We have official partnerships with the Sea Turtle Conservancy, Orca Research Trust, and Save the Elephants. You can verify these by visiting their partnership pages on their website; just keep scrolling until you see our name and logo!

Fahlo is proud to donate 10% of net profits from the sale of the Save the Elephants collection to Save the Elephants for the protection of these species in Africa. We started our partnership on August 1st. Information on Save the Elephants: Save the Elephants, Marula Manor, Marula Lane, Karen, P.O. Box 54667, Nairobi, 00200, Kenya

No customs charge should be received upon import for customers from Australia and the UK. At the moment, European customers may receive a fee at import due to changes that occurred this summer in the EU. We are working on adapting to this to charge upfront, and apologize for any inconveniences this causes!

When you get your animal tracking card in the mail, there will be a little QR code on the card. Simply open up your iPhone or Android camera and point it at the QR code. A notification will pop up for you to click on that will take you to your interactive map! If you get an error, try installing a free QR code scanning app or scanning the code with WiFi turned off. If you have any questions or need help please email support@myfahlo.com or message us on Facebook for a faster response!

No problem! Our warehouse packs these cards with each bracelet, so if for some reason you didn't get yours, send us an email or Facebook message and we can ship them out to you or instantly send a PDF of one!

Orders are shipped out on weekdays only and we do our best to make it same or next day shipping! If you haven't received an email notification that your order hasn't shipped, just send us an email or message on Facebook and we can look this up for you!

Majority of our bracelets are stretchy or adjustable to fit any wrist! However, if you have a specific one you are curious about just send us an email or Facebook message!

Through its partnerships, in 2020 Fahlo donated $362,784 to various wildlife organizations. Fahlo raised $237,636 for the Sea Turtle Conservancy, $8,111 for the Orca Research Trust, and $101,720 for Save The Elephants. In November 2020, Fahlo began their partnership with Polar Bears International and raised $10,297.

No percentage of your purchase from Fahlo is tax-deductible.

The purchase of our products are a one-time purchase, and there are no ongoing fees to track your animal

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