Free Shipping On All Orders Over $50

Join Our Mission

Frequently Asked Questions

Our products are shipped out of Carrollton, TX, Vancouver, CA, and Middlesex, UK.

We ship to almost every country! Chances are, if you have seen our advertisements, we ship to you! If you'd like to make sure, send us a message first just to confirm.

Nope! After your initial purchase, there are no additional costs to track your animal.

Although we do not have an infinite number of animals, we do our best to not send duplicate animals within a purchase. If you do receive multiples of the same animal, simply reach out to our team so we can help! Please note others might share the same animal as you, as we all embrace our love for them!

YES! We have official partnerships with a wide variety of verifiable wildlife conservation nonprofits, including the Sea Turtle Conservancy, Save the Elephants, and Polar Bears International, to name a few. There are many websites that falsely claim to help save wildlife if you purchase from them, so be cautious.

Depending on the color, our bracelets are made from natural stone or glass! The elastic cord is made from surgical grade TPU, a biodegradable plastic.

International orders may be subject to customs fees; each country has its own authority to determine when and how much to charge for these fees upon arrival. Customers from Australia and the UK should not incur any customs charges once imported. We are currently working on adjusting our process to charge upfront and apologize for any inconvenience this may cause.

When you get your animal tracking card in the mail, there will be a little QR code on the card. Simply open up your iPhone or Android camera and point it at the QR code. A notification will pop up for you to click on that will take you to your interactive map! If you get an error, try installing a free QR code scanning app or scanning the code with WiFi turned off. If you have any questions or need help please email support@myfahlo.com or message us on Facebook for a faster response!

We are currently running on Android 10 + and iOS 16 + operating systems.

No problem! Our warehouse packs these cards with each bracelet, so if for some reason yours is missed, send us an email at support@myfahlo.com or message us on Facebook.

Orders are shipped out on weekdays and we do our best to make it same or next day shipping. If you haven't received an email notification that your order has shipped after 3 days, please send us an email at support@myfahlo.com or message us on Facebook and we can look this up for you! During the holiday season our shipping times can be longer, but we do our best to ship orders as soon as possible.

Our bracelets are handmade and sizing varies, but they typically measure 7–7.5 in (17.8–19 cm) and are stretchy to fit most (as of right now we do not carry children’s sizes).

We have donated over $2.5 million to our nonprofit conservation partners!

No percentage of your purchase from Fahlo is tax-deductible.

dot line dot line

My Cart

Love tracking wildlife? Each bracelet comes with a different animal to track!